To transfer Stripe account ownership to a new officer, access the Express Dashboard, navigate to Platform Settings, and either add the new officer as a team member or update the management information with their legal name, email, job title, date of birth, address, phone number, and Social Security number (required by KYC laws), then update the account email and mobile number to complete the transfer.
Transfer Stripe Account Ownership: A Guide for Organizations
Added:welcome to this video on transferring your stripe account if you are an organization who has had a change in leadership and your current stripe account is attached to an old officer for your organization you will need to transfer the ownership of your stripe account um to your new incoming officer president or Treasurer so that they can continue using the account and access it as they need this is very important to do and is usually best done during your officer transition process it's a good thing to include in your officer transition process so that you can make sure that you can work together and get it done so to transfer your stripe account you're going to go to your store management here on the left menu and then go to edit Store settings from here on this page you are going to click uh view Express dashboard and that is is going to open up your Express dashboard now for the purpose of this video I am using test data so it's going to look a little bit different than it might look for you but basically on this page if you your email address that's on your account is linked to multiple different organizations you going to see those listed here so you can choose which organization you are looking to transfer or looking to access at the very moment if I choose one of these here the next screen that you're going to be brought to is the screen where it's saying we texted you a code please enter the C the phone number um please enter the code that was sent to your phone number this is going to always happen so you're always going to need to enter that code the next thing that we're going to see is the dashboard itself from here you're going to want to go to your profile icon and click on PL form settings here at the bottom now to transfer the ownership you have two options hopefully you are able to sit down right now and work with your current officer fellow officer as well to do this if you are then you're going to follow one set of instructions if you're not able to work with them at the moment and you're the current officer meaning you had access to that phone number and you got the code that we just texted you can use the team members section down here basically if you can't currently work with them at the very moment you can come in here to this team member section um it's going to send you another test code here to that same um to the email that's currently on your account and and then it's going to let you see all your team members you can click this add team member button and enter the email address of the new officer that is taking over and needs access to the account you can click invite and this will send them an email uh to ask them to come in to the stripe Express dasboard and finish the transition process so once you invite the person that you need to take over if you cannot currently stay with them they're going to proceed through the rest of steps we're going to talk about in this video however it is best and sometimes easier if you can currently just work with your current officer either sit in the same room or maybe hop on a zoom and just work through these steps easier it really is like a 10-minute process and it will be done super quick if you guys can just work together as well um so if we go ahead and go back here into the platform settings what we're going to need to change is the management and ownership section here you can click this pencil icon and what you're going to need to do is essentially overwrite all of the information that is in here with your new officer information so you're going to put in their legal name as they are on file with the IRS uh their email address that they wish to use in association with the stripe account their job title this is most likely going to be president or treasurer for your organization you're going to need to have their date of birth their home address um a phone number for them and also to provide their social security number the social security number is required by stripe um as part of what's known as the kyc or know your customer laws they are required to collect collect this information so you're definitely going to want to click replace and provide that information for them um once you have filled in all of this information with your new officer you can click submit down here once you have filled in this form and clicked submit you're also going to want to make sure you go um up here back on the account page this is under the profile icon and change the email and or mobile number that is on your strip press account right here on the top you can uh click the email address option here to enter a new email address is going to send another verification code to your email and you can verify it and then change your email address or you can also click this mobile number again it's going to send another verification code and then you can change your mobile number here it's important that you update this information as well because this is what's actually tied to your account you go to this page you could see that there's still an email address listed here and uh this is where this gets pulled from is the top of your stripe Express dashboard so you want to make sure you update this as well so just a quick recap when you get into your stripe Express dashboard you're always going to want to go to your profile icon you're going to go to platform settings and you're either going to add your incoming officer under team members or you're going to up update the information from the pencil icon and then and update the um email and phone number at the top of the page here as well if you run into any issues or have any questions along the way a request button that is support. back.com and click submit a request and we would be happy to help answer any questions you have along the process of transferring your stripe accounts
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